Frequently Asked Questions (FAQs)

1. What makes MWE Jewelry unique?

We specialize in authentic Czech glass and premium crystals. Unlike mass-produced plastic beads, our materials are sourced for their exceptional light refraction, rich color depth, and historical artisan heritage.

2. Is the jewelry handmade?

Yes! All our finished pieces are handcrafted by artisans at MWE Jewelry. We also offer curated DIY kits that include the exact same professional-grade materials we use in our studio.

3. Will the crystals or metal parts tarnish?

We use high-quality hardware (such as 14k gold-filled or S925 silver components) designed for durability. To maintain their brilliance, we recommend avoiding direct contact with perfumes, lotions, or seawater.

4. Are the DIY kits suitable for beginners?

Absolutely. Each kit comes with a detailed digital or printed guide. We’ve curated the materials and tools to ensure that even a first-time creator can produce a professional-looking masterpiece.

5. Where do you ship from and how long does it take?

We ship from our studio [Insert City/Country]. Orders are typically processed within 1-3 business days. Delivery times vary by location, usually ranging from 5-14 business days for international shipping.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow its journey to your doorstep.

7. What is your return policy?

We want you to love your MWE pieces. If you are not satisfied, we accept returns for finished jewelry in its original condition within 14 days of delivery. Please note that DIY kits must be unopened and unused to qualify for a return.

8. Do you offer gift wrapping?

Yes! Every MWE Jewelry order arrives in our signature aesthetic packaging, perfect for gifting. If you’d like to include a handwritten note, simply leave a message at checkout.

9. I’m looking for a specific crystal or color. Do you do custom orders?

We love creative collaborations! Please reach out to us via our Contact Page or email us at hello@mwejewelry.com with your ideas, and we’ll see if we can bring your vision to life.

10. How should I clean my jewelry?

Simply wipe your crystals and glass beads with a soft, lint-free cloth after wearing. For deeper cleaning, use a damp cloth and mild soap, then pat dry immediately.